A WhatsApp chatbot for ecommerce orders, returns and tracking
WeScaler WhatsApp Support answers customer questions on WhatsApp 24x7 and hands complex cases to your team. For D2C and Shopify brands, it covers order tracking, returns and exchanges and product questions.
A familiar story in D2C
Priya's order arrived. Whether she orders again depends on how fast her questions about returns and tracking get answered, and whether you know when to reach out next.
After the sale, the same questions arrive on WhatsApp every day, often after office hours.
How WhatsApp Support changes it
The WhatsApp bot answers from your own documents 24x7 and hands complex cases to a person.
For D2C and Shopify brands, it is set up around three jobs. For order tracking, the bot answers from your documents and hands over when needed. The same flow covers returns and exchanges and product questions, each with its own script and rules.
Step by step: order tracking, returns and exchanges and product questions
Take order tracking. Here is what happens, in order, from the moment the lead appears:
- Upload FAQs and documents
- The bot handles order tracking 24x7
- Complex cases go to a person
- Every chat is logged in the CRM
What comes back to your team
Customers get answers in seconds, and your team handles only what needs a human.
Where this sits in Find, Filter, Follow
WhatsApp Support is part of the Follow stage. Leads and call outcomes flow between every tool, so you can start here and add the rest later.
What it costs
WhatsApp is billed at Meta's own rate with no platform markup.
Compare all plans. *Rates may vary based on client requirements.
FAQs
How does WeScaler handle order tracking?
WhatsApp Support handles order tracking automatically: leads are reached fast, qualified with your questions and handed to your team with a summary in the CRM.
What does it cost for D2C teams?
AI calling runs from ₹3 to ₹10 per connected minute*. Starter (₹3) and Growth (₹6) are prepaid packs of 5,000 minutes; Custom (₹8) and Enterprise (₹10) are custom builds. *Rates may vary based on client requirements.
Does it integrate with my existing tools?
Yes. WeScaler connects to 99acres, MagicBricks, Housing.com, Meta and Google lead ads, Google Sheets and webhooks, and syncs with Salesforce, Zoho, LeadSquared and HubSpot.