Terms of service

By using this site or a WeScaler account you agree to these terms. If you sign up for a business, you confirm you may bind that business. Enterprise clients may sign a separate agreement. Where it differs from these terms, the signed agreement applies.

WeScaler provides AI voice calling, WhatsApp and email outreach, a CRM, dashboards and related tools. Features differ by plan, as shown on the pricing page. We may improve or change features. We will give notice before removing something a paid plan relies on.

Keep login details private and tell us at once about any unauthorised use. You are responsible for what happens under your account, including what your team members do.

You must:

• call and message only people you have a lawful basis to contact, and honour opt-outs;
• follow TRAI's commercial communication rules, including DND, DLT registration and allowed calling hours;
• follow RBI conduct rules for recovery and collection calls, if they apply to you;
• follow Meta's WhatsApp Business policies;
• never use WeScaler for spam, harassment, fraud, or to pose as another person or business.

We may pause or end accounts that break these rules, and we may share information with authorities when the law requires it.

Lead lists, recordings, transcripts and CRM records you add stay yours. You let us process them only to provide the service, as described in our privacy policy. You can export your data while your account is active.

Self-serve plans are billed per connected minute at the rate for your plan. Unanswered dials are not charged. WhatsApp messages are billed at Meta's rate. Enterprise is priced on quote. All prices exclude GST. Rates may change with 30 days' notice. Minutes and messages already used are not refundable. For billing questions, email hello@wescaler.in.

AI agents follow the scripts and knowledge you give them, but they can make mistakes. Review your scripts and check important outcomes, such as prices, eligibility or bookings, before relying on them.

We work to keep WeScaler available around the clock. Planned maintenance, carrier outages and events outside our control can interrupt service.

To the extent the law allows, WeScaler is not liable for indirect or consequential losses, such as lost profits or lost data. Our total liability for any claim is capped at the fees you paid us in the three months before the claim.

You can stop using WeScaler at any time. We may suspend or close an account for unpaid fees or a breach of these terms. When an account closes, you have 30 days to export your data. After that it is deleted.

These terms are governed by the laws of India.

Email hello@wescaler.in.