RBI recovery call timing and conduct rules
RBI's rules for recovery and EMI reminder calls: allowed hours, conduct and what changes from 2027.
The short answer
RBI rules allow recovery and collection calls to borrowers only between 8 am and 7 pm, without threats or harassment.
What the rule says
RBI's directions on recovery agents and fair practices set calling hours, require respectful conduct and hold lenders responsible for agents acting for them.
What it means for AI calling
AI reminder and collection calls must be scheduled inside those hours, use approved scripts and keep recordings.
Checklist
- Schedule calls between 8 am and 7 pm
- Use approved, non-threatening scripts
- Keep call recordings
- Escalate disputes to a person
Put it to work
Knowing this is step one. The next step is acting on it every day without adding headcount. See how AI Calling does that, or book a 20-minute demo.
FAQs
Rbi recovery call timing?
RBI's rules for recovery and EMI reminder calls: allowed hours, conduct and what changes from 2027.
This guide is general information, not legal advice. Rules change; check the current regulation before relying on it.